Warranty Policy
Evorden's 24-Month Manufacturer Warranty
Warranty Policy
At Evorden, we take immense pride in the exquisite craftsmanship and quality of each ring we create. As a testament to our commitment to your satisfaction and confidence in our work, we offer a 24-month manufacturer's warranty with every ring purchase*. This warranty does not cover normal purchaser wear from daily use of the jewellery, such as minor scratches or dents.
*Please take note of our Warranty Exceptions section below. Certain styles including newly made rings with pearls, vintage rings, and pieces from our Golden Hour collection may not be covered by our standard warranty.
This warranty guarantees the high standards we uphold throughout the consulting, design, and production process. In the unlikely event that any unforeseen defects or craftsmanship errors occur within the specified 24-month period, we’re ready to provide you with dedicated support and assistance.
Please click the button above or send an email to hello@evorden.com to initiate a warranty inquiry.
To expedite the process, provide information such as your name, purchase information, photos of the issue, and proof of purchase. Repair times are variable depending on the work required but rest assured that our team will work closely with you to address and rectify the situation swiftly.
Your happiness and complete satisfaction with your ring are of paramount importance to us, and we’ll make every effort to ensure your cherished piece is restored to its pristine state. We understand the sentimental value of your ring and the significance it holds in your life's journey.
More Details
Shipping
Shipping to Evorden under the warranty policy is to be covered by the purchaser, including all related costs. Current shipping rates may vary. Please contact us for more details.
The cost of shipping will be refunded if the issue is found to be covered under warranty and complimentary return shipping back to the purchaser is provided following a warrantied repair. This offer does not extend to resizing, cleanings, and related non-warranty services.
Warranty Exceptions
The above policy excludes accidental damages, neglect, or abuse caused by the purchaser. Regular maintenance and cleaning of your jewellery pieces is the best way to prevent issues from arising.
The warranty policy does not cover situations that fall outside of manufacturing errors or defects. Known issues that are not considered manufacturing errors include, but are not limited to, the following:
- Damage to prongs and other sensitive areas of the jewellery by everyday wear.
- The loss of a gemstone due to an error on the wearer’s part.
- Accidental damage caused by wearing the ring while partaking in intense exercise, sporting events, physical work, etc.
- Any discolouration of metals or stones caused by chemicals, or prolonged immersion in potentially damaging liquids (pools, hot tubs, etc.).
- Certain precious metals may show normal signs of wear and tear over time. Minor restoration work is considered standard for high-value jewellery as the years pass.
Evorden is not responsible for any damage or defects that are caused by work performed on the ring by another jeweller/company. Any repair or maintenance services provided by another jeweller or company may render Evorden’s warranty void. Our warranty policy applies exclusively to items manufactured by Evorden. Vintage and antique jewellery is exempt from warranty.
The loss of stones may not be covered under the warranty.
Please note that our warranty does not cover replacement of broken pearls in the Sofia Ring, Eleni Ring, or Emma Band. Due to the delicate nature of these small pearls, the customer will be responsible for all costs incurred on replacing or repairing broken pearls.
Pieces in our Golden Hour collection are vintage, antique, or pre-owned in some capacity. As a result, these items will bear the marks of time and will require special care and maintenance. Pieces in this collection are sold as is, and do not fall under warranty.
Warranty Period
The 24-month manufacturer’s warranty policy comes into effect when the ring is in the possession of the purchaser.
Insurance
Please consider insuring your ring purchase to safeguard against loss, theft, or accidental damage. Evorden is unable to recommend specific insurers but consult with your preferred insurance provider if this is a service they offer.
