Frequently Asked Questions
All your most common questions answered by our specialists. Don't see what you're looking for? Just contact us!
Do I need to make an appointment?
Our showroom is by appointment only, though if you do come by we will do our best to fit you in. If we are booked up for appointments and you are wanting to discuss a specific design or custom order then we may need to schedule you in for a future date.
There are no appointments available the day I would like to come in, can I visit anyway?
If we are fully booked we will have limited time to help walk-in appointments so we may not be able to help you as much as we would like. If you are able to email or call us ahead of visiting, we can do our best to fit you in at a time that suits us both.
Do you ship internationally?
Yes! We regularly ship all over the world.
How does shipping work?
If we are shipping within Canada we use Purolator’s express service which is tracked, insured, and a signature is required. If we are shipping to the USA or internationally we use DHL express service which is tracked, insured, and a signature is required. Please make sure you are available to receive the package or contact us asap if you need to make alternative arrangements. Please note that all USA and international orders will be required to pay duties and taxes upon arrival to your home country.
If I live locally, can I pick up?
Yes! If you have placed your order online and live in the area please select the “Hand Pickup” option at checkout and you will not be charged for shipping. We will then let you know when the order is ready for collection at our Gastown studio.
**Please keep in mind, this service has been suspended due to COVID-19**
Returns & order cancellations
As our rings are all custom made we are unable to offer returns, exchanges, or cancellations of engagement rings or wedding bands once production has started. In the case of re-sizing or if you have any questions at all, please contact us.
Within 2 weeks of receiving the order, Evorden Everyday jewellery pieces are eligible for exchange/return, with the exclusion of earrings.
How long does it take for my order to be made, will it ship right away?
All rings, aside from vintage and rings in our ready to ship collection, are made to order. Once the order is placed, production will take 6-8 weeks, depending on the ring design and sourcing of the materials. Please contact us if you need the ring sooner than 8 weeks. Vintage rings will be shipped out within 1-3 weeks. With all Evorden Everyday Jewellery, production timeline is 1-2 weeks, and will be shipped out within 2-3 weeks.
How long does it take to make a custom ring?
For custom rings, we usually spend an additional 2 weeks confirming the details of the design and creating a CAD rendering of the ring before we are able to start production. Depending on the complexity of the design and the number of changes we make during this process it can take longer than this to complete the design stage. Once the design is confirmed production will take 6-8 weeks as usual.
I need my order right away, can I rush it?
Yes! For the majority of orders we are able to rush the timeline of your ring for a fee, please reach out to us via email at hello@evorden.com and let us know the date you would like to receive your ring and we will do our best to make it happen.
How much is it to rush my order?
If we are able to put a rush on the production, the price will depend on how many weeks we have to work on your order. We are a small team and the less time scheduled for production the more expensive the rush. Our fees range from $100-$500 CAD.
Can you put a diamond in this ring?
A traditional white diamond can be placed as the centre stone in most of our ring designs. A selection of our ring listings offer this option under the “Centre Stone” dropdown, while the ring listings without will require a custom order be placed, as sourcing the diamond will be more particular. There are many traits and qualities to consider that vary from stone to stone and range greatly in price.
I’m in love with one of your designs but I don’t see an option for the gemstone I want. is it possible to change the centre?
Yes! Please email us and let us know what design and gemstone combination you are looking for and we will get back to you within 48 hours with a quote.
I have a stone already, can you put it into one of your designs?
Yes, If you already have a stone we will need to see it to determine if we are able to work with it, if you are local please book a custom appointment, or reach out to us at hello@evorden.com if you are unable to visit us.
I have an heirloom ring I would like to rework, is this possible?
Yes! The best thing to do is to schedule a custom appointment at our showroom, if you are unable to visit us you can send us an email with a picture of your ring and what you would like to create and we can go from there!
How much does a custom ring cost?
We work with a range of budgets, so if you are looking to just make a small adjustment to an existing design from our collection or create something entirely new just send us an email with your ideas and we can get back to you with options within your budget. Custom CAD design fees are worked out depending on the complexity of your design and can range from $150- $800CA.
How do I find out my ring size?
Working out your ring size can be tricky, but we are here to help! If you are local please make an appointment at our showroom and we can size you there. For customers unable to visit us we can send you an at home ring sizer, just email us to request one. If you are trying to find your partner's size while keeping the proposal a surprise, please see our sizing guide for tips!
My ring doesn’t fit, can you change the size?
Mostly yes, we offer one free resize after purchase for all orders, though you will need to pay the shipping costs if you are not local. The exceptions to this are eternity rings and tungsten bands which cannot be resized.
Do you charge taxes?
For our Canadian customers you will be charged the appropriate provincial and federal taxes (PST/GST/HST/QST).
For International orders we will not charge you tax directly but please check your countries international import tax policies as you will be responsible for the payment of these once the package reaches your border.
Do you provide insurance?
We do not provide insurance through Evorden, however once your ring has been appraised we recommend having it insured, in case of theft, loss, or damage. We would suggest contacting your home or rental insurance provider as they can often cover engagement jewellery.
Do you offer financing options?
We do not offer financing at this time but we are able to split payments into instalments. If this is something you are interested in, please reach out to us via email.
What is an Appraisal?
An appraisal (also known as a jewellery evaluation) is a document provided with your ring purchase from a third party professional jewellery appraiser that describes the ring being valued and then gives a price that the item should be insured for. You will receive 2 copies, one for yourself and one to be given to your insurance provider.
