All rings and fine jewelry, except for vintage pieces, are made to order.

PLEASE NOTE: that each jewelry item will have both a production timeline and a shipping timeline. Be sure to factor in both when planning your dates. See below for more details.

Production Timelines

ENGAGEMENT RINGS

Your made-to-order engagement ring will be completed within 6-8 weeks (longer for custom orders) after payment has cleared, the design has been finalized, and a stone has been chosen. Please contact us for rush production or shipping and we will do our best to have your ring ready before your big proposal plans—3-6 weeks turnaround time is often possible with an added rush production fee. Feel free to let us know if you have any questions or request a quote. 

Our platinum engagement timeline is 10-12 weeks. We currently are unable to rush platinum orders.

WEDDING BANDS

Your made-to-order wedding band will be completed within 4-6 weeks (longer for custom orders) after payment has cleared, and the design has been finalized. Please contact us for rush production inquiries. 

Our platinum wedding band timeline is 8-10 weeks. We currently are unable to rush platinum orders.

EVERYDAY FINE JEWELLERY

Made-to-order Everyday Fine Jewellery production timeline is 3-4 weeks. All shipping methods are insured. Tracking information will be provided once your order is on its way!

VINTAGE FINE JEWELLERY

Vintage Fine Jewellery will be shipped out within 1-2 weeks. All shipping methods are insured. Tracking information will be provided once your order is on its way!

Shipping Timelines

The ring will be shipped to the address provided during checkout. This is important! Remember that if you are trying to surprise your partner, consider having it shipped elsewhere than your shared home. If for any reason your order needs to be shipped to another address, either enter the desired address in the checkout fields, let us know via the 'Special Instructions' box during check-out, or contact us directly at hello@evorden.com. Please email us as soon as possible if you have mistakenly entered the wrong address. Rings are placed in an Evorden ring box. The ring box is packaged inside a white box, which is then placed in a secure box for shipping. Shipping is $60 within Canada/USA, and $85 to anywhere else in the world. When your ring is ready, it will ship via insured express post (1-3 business days within Canada/USA; 2-10 business days internationally); insured coverage of the ring while shipping is included. Tracking information will be provided once the ring is on its way! 

USA/INTERNATIONAL SHIPPING & IMPORT DUTIES

Please note that all countries will charge import duties/taxes on goods made and purchased abroad, (i.e. outside of Canada). The total tariff will be based on the declared value of your purchase which we are required to include with your shipping documents. The tax rate imposed on packages varies from country to country and it is the sole responsibility of the buyer to gather this information and budget accordingly. Outstanding duties will be brokered and charged via DHL when your package arrives at customs in your country. The duties must be paid in full before your shipment is allowed to clear customs for delivery to its final destination.

Refunds and Exchanges

Exchanges & Returns:

Our engagement rings and wedding bands are custom made and are therefore NON-EXCHANGEABLE and NON-REFUNDABLE. In the case of re-sizing or if you have any questions, please contact us.

Within 2 weeks of receiving the order, Evorden Everyday jewellery pieces are eligible for exchange, with the exclusion of earrings.

All vintage jewellery is final sale, non-exchangeable and non-refundable. 

If you have any questions, please contact us at hello@evorden.com and we will happily review your request.

Defective & Damaged Products:

If by any chance there is something wrong with your ring, or it was damaged during transit, please contact us with your name, transaction ID, and a description of the problem. We will do everything we can get the issue resolved in a timely manner to ensure that you are happy with your purchase! If in doubt, reach out!

Additional Policies

Evorden graphics, patterns and designs are the exclusive property of Evorden. Any replication or reproduction of Evorden products or design may well constitute a misappropriation of Evorden intellectual property, and we will promptly pursue legal action without exception. There are no exceptions to this rule.