Terms & Conditions


Payment

We are happy to accept Mastercard, Visa, and American Express as payment.

Production & Shipping

Your order will be made within 2-6 weeks (perhaps longer for custom orders) after payment has cleared. Please contact us for rush production or shipping and we will do our best to have your ring ready before your big proposal plans—but please note that rush orders often come at additional cost. Feel free to let us know if you have any questions or request a quote. 

The ring will be shipped to the address provided during the checkout. This is important! Remember that if you are trying to surprise your partner, consider having it shipped elsewhere than your shared home. 

If for any reason your order needs to be shipped to another address, either enter the desired address in the checkout fields, let us know via the 'Special Instructions' box during check-out, or contact us directly at hello@evorden.com. Please email us as soon as possible if you have mistakenly entered the wrong address.

CAD/USA/INTERNATIONAL SHIPPING: When your ring is ready, it will ship via express post. This service usually takes between four and seven business days. The ring is insured for shipping

Lost Packages

Though rare, packages can be lost in transit from time to time. If your order has not arrived within 10 business days of the shipping date, please contact us directly as soon as possible and we will advise as to next steps. 

Packaging

Rings are placed in an Evorden ring box. The ring box is packaged inside a white box, which is then placed in secure box for shipping. (Lots of tape. All of the tape.)

Refunds and Exchanges

Exchanges & Returns:

Our engagement rings and wedding bands are custom made and are therefore NON-EXCHANGEABLE and NON-REFUNDABLE. There are no exceptions to this rule. In the case of re-sizing or if you have any questions, please contact us.

If you have any questions, please contact us at hello@evorden.com and we will happily review your request.

Defective & Damaged Products:

If by any chance there is something wrong with your ring, or it was damaged during transit, please contact us with your name, transaction ID, and a description of the problem. We will do everything we can get the issue resolved in a timely manner to ensure that you are happy with your purchase! If in doubt, reach out!

Additional Policies

Evorden graphics, patterns and designs are the exclusive property of Evorden. Any replication or reproduction of Evorden products or design may well constitute a misappropriation of Evorden intellectual property, and we will promptly pursue legal action without exception. There are no exceptions to this rule.